Threshold specialises in providing high quality advice and advocacy
services for people experiencing housing problems in both the private
rental sector and the social housing sector in Ireland. We are
currently located in Dublin 1.
We do this by:
* Campaigning for suitable housing delivered on a rights base
approach.
* Analysing existing problems and seeking innovative approaches and
solutions through quality research
* Providing independent advisory and advocacy services
* Working in collaboration with others for those disadvantaged by
the housing system
ADVICE WORKER, COMMUNITY EMPLOYMENT (CE) X2
PURPOSE OF JOB:
To work hybrid as part of a vibrant team, in a busy office environment
as well as remotely, providing efficient and effective advice and
advocacy services to people who contact Threshold with housing
problems, with an emphasis on helping people to help themselves.
MAIN TASKS AND RESPONSIBILITIES
WORKING WITH SERVICE USERS
* Establish full details of query
* Explore with an advise caller of all options and their possible
effects
* Help caller choose course of action
* Provide caller with accurate information using agency information
resources
* Support callers in taking action themselves
* If appropriate, undertake follow-up work on behalf of caller,
including advocacy and mediation or referral to other agency
* Keep accurate records of work with clients
DEVELOPMENT, TRAINING AND ADMINISTRATION
* To keep up-to-date with information resources and technology and
with relevant legislation, policies and practice
* In consolation with other staff members, identify staff training
and development needs
* To contribute to Thresholds research and lobbying function;
particularly by identifying queries which have wider implications
* To attend training sessions
* To participate in staff meetings
* To maintain and develop links with other relevant agencies to
share in the necessary administrative and domestic tasks (including
updating information, filing, compiling statistics)
SKILLS REQUIREMENTS
* A level of basic IT skills to include Word and operation of a busy
email account is essential
* A commitment to customer service and willingness to help people
experiencing housing problems
* Communication skills both written and verbal
* Team work
* Commitment to learning and developing
Induction and ongoing training will be provided both in-house and
externally.
Please apply with Cover letter and CV to the CE Supervisor at
Threshold, Susan Lewis or Gladys Ogedegbe email: **Apply on the
website** by *th February **Apply on the
website**.
We need : English (Good)
Type: Permanent
Payment:
Category: Health
